United Healthcare Group (UHG) provides a range of health-related services. Given the types of services we provide, it is essential we collect relevant and necessary information required to perform a safe and effective service. Information we collect may include personal health or medical information. We attempt to limit the collection of sensitive information we collect from you. We do not collect sensitive information from you without your consent. 

1. What is Personal Information?
1.1 - According to The Privacy Act, “personal information” refers to information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or an opinion.

2. What is Sensitive Information?
2.1 - Sensitive information is a subset of personal information. It means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or health information about an individual. 

3. Collection of Personal Information
3.1 - We collect personal information that is necessary for the services we provide. The type of information we may collect from you includes (but is not limited to) the following: 

3.2 - Client related personal Information: 

• Your full name (first and last)
• Your email address
• Your phone number
• The type of enquiry details (such as the services you require and the reason for you may be seeking our services)
• A summary of the funding body you are wishing to claim through
• Your contact information including; email address, preferred phone number, home address, gender, preferred clinic location, treatment request
• Relevant medical information necessary to allow us to assess the suitability of our services that you are seeking
• Relevant health information that allows us to provide safe and effective service
• Information about you from your insurer, employers, principal or doctors
• Relevant payment or billing information ie; health fund details, Medicare details
• Invoicing details ie; billing address, payment information and invoice details
• Personal information related to vaccination statues and exposure to an infectious disease

3.3 - Employee related personal information:

• Your full name (first and last)
• Contact Information such as; such as your name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact
• Your CV / Resume or application related information including your eligibility to work in Australia, your education history, previous employment details, professional memberships or qualifications
• Information relating to your prior employment and performance related information
• Employee screening and profiling for new-starters that may reveal personal or sensitive information about you
• Tax, superannuation and payroll information: such as your Tax File Number and ATO declaration, superannuation details and financial institution details.
• Your employment type including; Full time, Part time, Contractor or Sole trader, including relevant information on your company name, ACN or ABN details (or both);
• A record of your personal or employment related social media and other individual marketing accounts. Such activity may include; “likes”, comments posted, your opinions or feedback and any other information pertaining to your social media activities which concern, or relate, to us.

3.4 - UHG collects information, where practically possible in an open and transparent way. We strive to ensure you are aware at each stage of the collection of information you provide. 

3.5 - Providing UHG with personal or sensitive information is your choice and it is your right to refuse to provide us with information. If we are unable to obtain a satisfactory level of information, we may be unable to provide a safe and effective service as the consequences of not obtaining relevant information may cause or lead to unintentional harm to you, our staff or the public.  

3.6 - Due to the type of services we provide and the range of clients we provide services for, it may be impractical for us to deal with you on an anonymous basis or rely solely on information from you as the patient. In some cases, we may rely on information provided to us on your behalf from an acting family member, carer, or third-party delegate. 

4. Cookies and IP addresses
4.1 - UHG uses a publicly available web address. In order to monitor user activity on our website for the purpose of ongoing improvement, we may gather your IP address as part of our business activities. Such data may assist us with operational difficulties, support issues, or quality improvement.

4.2 - If using our publicly available website, we may activate “cookies”. Cookies enable us to monitor traffic, patterns and to enhance the access to information. Cookies are small text files which are downloaded on to your computer or mobile device when you visit a web site or application.

4.3 - UHG uses several types of cookies on our website, including those necessary to operate our website for administrative and operational purposes; and those to collect statistics or analytics on how you use our website, where you visited our site from, what your interacted with whilst on our site.

4.4 - It is your right to restrict, block or delete cookies from our website.  

5. Credit Information and Credit reporting
5.1 - UHG references The Privacy Act  1988 regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit. 

5.2 - UHG uses credit related information, such as company name, email address, phone number, bank or credit details, as well as other details set out above for a patient for the purposes of: 

• Processing payments and refunds;
• Verification and debt collection;
• Patient service related contact; and
• Our internal assessment of the insurer or corporate organisations’ credit worthiness.

5.3 - UHG does not store or record credit related information such as bank card details, credit card details, BSB and Account details. Such information may be requested to provider over phone payments, refunds or for cross reference. Such information is subsequently removed or discarded.